Shipping policy

1. Shipping Coverage

We provide delivery services across the United Arab Emirates (UAE), including:
Dubai, Abu Dhabi, Sharjah, Ajman, Ras Al Khaimah, Fujairah, and Umm Al Quwain.

International shipping is also available under certain conditions.

2. Delivery Time

Standard UAE Delivery: 2–5 business days
Bulk / Large Orders: 3–7 business days
International Orders: 5–12 business days (depending on destination)

Note: Delivery times may vary during weekends and public holidays.

3. Shipping Charges

Small Orders: Fixed delivery charges apply
Bulk Orders: Charges are calculated based on weight, size, and location
Free Delivery: Available on orders above AED [Enter Amount]

4. Order Processing

Orders are processed within 24–48 hours after confirmation
Bulk orders may require additional processing time
Orders are dispatched only after full confirmation

5. Delivery Partners

We use trusted courier and logistics partners to ensure safe and timely delivery.

6. Order Tracking

A tracking number will be provided once your order is shipped
Customers can track their shipments easily

7. Important Notes

Customers must provide accurate delivery address and contact details
Delays may occur due to courier or unforeseen issues
For bulk deliveries, unloading may be the customer’s responsibility

8. Damaged or Missing Items

Please inspect your order at the time of delivery
Any issues must be reported within 24 hours
Photo or video proof is required for claims

9. International Shipping

Customs duties and taxes are the responsibility of the buyer
Delivery time depends on the destination country
Some products may not be eligible for international shipping

10. Contact Us

For any shipping-related inquiries:
Phone/WhatsApp: [+971 4 394 0800]
Email: [B2B@lukadah.com]

↑